Shipping & returns

STANDARD RETURN POLICY:

1. Stock items are subject to a 20% restock charge
2. Pre-order items are non-returnable and non-cancelable
3. Custom fabricated items are non-returnable and non-cancelable
4. Items must be in their original packaging and in re-sellable condition
5. All return requests must be placed within 30 days from date of delivery
6. Return freight is customer’s responsibility
7. Please notify us immediately of any defective items as some OEM’s have time sensitive claims
8. Credit will be issued at the sole discretion of Soilscape Solutions

RMA & WARRANTY POLICY:

Most items require a formal Return Material Authorization (RMA) process to file a manufacturer's warranty claim. Soilscape Solutions helps coordinate the RMA process and communication with the manufacturers. The RMA process can often being time consuming and frustrating, please be assured our team does everything possible to advocate for our customers.

The RMA process requires shipping the product back to the manufacturer for inspection at the customer's expense. The manufacturers typically do not cover shipping costs associated with the RMA inspection process and return shipment. The customer is responsible for ALL shipping costs associated with the RMA process that are not covered by the manufacturer.

Please be aware that critical items such as pumps and sensors may require the customer to purchase an additional spare part to replace the original part while an RMA process is ongoing. As it often take a few weeks to a couple months for manufacturers to resolve the RMA process, we strongly encourage our customers to buy spare parts of critical items.